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Using pk1111 means you accept the terms set out on this page — they govern your account, your transactions through Nagad, Rocket or Upay, and the content you access. Access and eligibility depend on your local law and the eligible regions we serve.
These Terms & Conditions form the agreement between you and pk1111 each time you use the platform. By opening an account, navigating the lobby or initiating any transaction — whether through Nagad, Rocket or Upay — you confirm you have read and understood what is written here. We may revise these terms when our services change. When that happens, the updated version takes effect from the date we publish it on this page. Continuing to use your account after a revision means you accept the new version. If you disagree with any update, you should stop using the account and contact support before any further activity. Your account is personal to you. You are responsible for keeping your login credentials private and for all activity that takes place under your account. We do not accept liability for losses that result from you sharing access details with another person. Transactions conducted through local wallet rails — Nagad, Rocket, Upay — are subject to the individual policies of those payment providers in addition to the rules set out here. Where those provider rules conflict with ours, the stricter rule applies to your account. Availability of any feature depends on your local law and the eligible regions we serve at the time you access the platform.
Transactions via Nagad are subject to both pk1111 account rules and Nagad's own wallet policies. Where rules differ, the stricter one applies to your account activity.
Rocket transfers processed through your account follow the transaction rules outlined here alongside Rocket's published service terms. Keep your Rocket wallet credentials separate from your pk1111 login.
Upay is a supported local payment context on pk1111. Your use of Upay for deposits or withdrawals is also governed by Upay's own user agreement in addition to these terms.
Not every situation falls under these Terms & Conditions in the same way. The table below draws a clear line between what is covered by this agreement, what is subject to separate rules, and what sits entirely outside our responsibility. Reading this before you raise a query will help you direct your question to the right place. Access eligibility always depends on your local law and the region from which you connect.
Your login, session behaviour, device use and account-level settings all fall under these terms. You are responsible for any action taken while your account is active, regardless of which device is used.
Deposits and withdrawals made through Nagad, Rocket or Upay are covered here. The transaction record in your signed-in account area is the reference point for any dispute about amounts or status.
Game content from our studios — Spadegaming, PlayStar, Pragmatic Play and Microgaming — is provided subject to each studio's own content terms alongside ours. We do not control individual game mechanics or RTP values beyond what each provider publishes.
External payment providers, wallet platforms and any linked services operate under their own agreements. pk1111 is not responsible for delays, errors or policy changes that originate on a third-party platform rather than inside your account.
These terms are not one-sided. You hold a set of practical rights that you can act on at any time through your account or through our support routes. Your transaction history is available in the signed-in account area — review it to confirm amounts, dates and payment method references against your Nagad, Rocket or Upay records. If something looks wrong, you can raise a correction request via the support channel before the record is archived. Account details like your registered mobile number or email can be updated; follow the fields shown in account settings and complete any verification step displayed there. If you want to understand how a specific rule applies to your situation, you can submit a question through the contact route and we will respond with the relevant clause. Closing your account is also your choice — the option is in account settings, and support can walk you through what happens to any pending transaction at the time you close.
Your full transaction log sits inside the signed-in account area. Cross-check it against your Nagad, Rocket or Upay wallet statement if a figure looks different from what you expect.
Update your registered mobile number, email or other account fields directly in account settings. Any verification step shown on screen is part of the process — complete it before saving.
If a specific clause is unclear, submit your question through our published support route. We will point you to the relevant section of these terms and explain how it applies to your account.
For disputes, correction requests or account-closure queries, contact support using the routes shown on our contact page. Have your account reference and transaction details ready before you reach out.
If a section of these Terms & Conditions raises a question you cannot resolve from the published text, use the contact routes below. Have your account ID and the relevant transaction reference or clause number ready before you reach out — it keeps the conversation focused.
The live chat option is available from the support section of your signed-in account. Use it to ask about a specific clause, a transaction status linked to Nagad or Rocket, or an account-level concern.
Send a written query to the email address published on our contact page. Include your account reference, the clause you are asking about, and any payment reference from your Nagad, Upay or Rocket record.
The help centre in your account area indexes common terms questions by topic. Check it first — many clause clarifications and account-rule explanations are answered there without needing to contact the team.
Understanding how we manage the account data these terms reference helps you stay in control. Below are the four areas that affect your account most directly under this policy.
We retain your account and transaction records for the period required by our operating obligations. The signed-in account area shows the data directly associated with your activity, including wallet transactions processed through Nagad, Rocket or Upay.
We use cookies to keep your session active and to remember account preferences between visits. You can manage cookie settings from your browser; some functions may behave differently if essential cookies are turned off.
Your account credentials are your responsibility. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account recovery path shown on the login screen and contact support immediately.
If you believe a term has been applied incorrectly to your account, submit a formal query via email support with the clause reference. We will review the application of the term and respond with our position in writing.
These are the questions we get most often about how the Terms & Conditions apply to accounts, transactions and access. If your question is not here, use the support routes in the section above.
Yes. Any deposit or withdrawal you make through Nagad, Rocket or Upay falls under these terms alongside the wallet provider's own rules. Where the two sets of rules differ, the stricter one applies to that specific transaction on your account.
We publish the updated terms on this page with the revision date. Continuing to use your account after the update takes effect means you accept the revised version. If you do not agree, stop using the account and contact support before any further activity.
Your transaction record in the signed-in account area shows the date of the activity. Cross-reference that date against the revision history at the bottom of this page to identify which version applied. Contact support if you need a written confirmation.
Access and eligibility depend on your local law and the eligible regions we serve. These terms do not override local legal requirements. You are responsible for checking whether using the platform is permitted under the laws of the region you are in.
Submit a query via email support with your account reference and the specific clause you believe was misapplied. We will review the record and respond with our position in writing. Include any relevant Nagad, Rocket or Upay transaction reference to speed up the review.
Yes. Game content supplied by Spadegaming, PlayStar, Pragmatic Play and Microgaming is subject to each studio's own content terms in addition to ours. We do not control individual game mechanics; the studio's published rules govern those aspects of play.